ELIGIBILITY FOR RETURN

YOU ARE ELIGIBLE TO RETURN A PRODUCT WITHIN 30 DAYS FROM THE DATE OF DELIVERY FOR A FULL REFUND OR EXCHANGE. THE PRODUCT MUST BE IN ITS ORIGINAL CONDITION, UNWORN, UNWASHED, AND WITH ALL ORIGINAL TAGS ATTACHED. CERTAIN ITEMS SUCH AS INTIMATE APPAREL, SWIMSUITS, AND FINAL SALE ITEMS ARE INELIGIBLE FOR RETURN DUE TO HYGIENE REASONS. PLEASE CHECK THE PRODUCT DESCRIPTION FOR ELIGIBILITY BEFORE PURCHASING.

RETURN PROCESS

• — TO INITIATE A RETURN, PLEASE LOG IN TO YOUR ACCOUNT ON OUR WEBSITE, SELECT THE ORDER YOU WISH TO RETURN, AND FOLLOW THE STEP-BY-STEP INSTRUCTIONS.
• — PACKAGE THE ITEM IN ITS ORIGINAL PACKAGING, ALONG WITH THE ORDER INVOICE OR PACKING SLIP.
• — ATTACH THE PREPAID RETURN LABEL, PROVIDED BY US, TO THE PACKAGE.
• — DROP OFF THE PACKAGE AT THE NEAREST AUTHORIZED SHIPPING CARRIER OR SCHEDULE A PICKUP.

REFUNDS

• — ONCE THE RETURNED ITEM IS RECEIVED AND INSPECTED, WE WILL ISSUE A REFUND TO YOUR ORIGINAL PAYMENT METHOD.
• — PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR THE REFUND TO BE PROCESSED. THE TIMEFRAME MAY VARY DEPENDING ON YOUR BANK OR CREDIT CARD COMPANY.
• — SHIPPING CHARGES ARE NON-REFUNDABLE UNLESS THE RETURN IS DUE TO OUR ERROR OR A DEFECTIVE PRODUCT.

EXCHANGES

• — IF YOU WISH TO EXCHANGE AN ITEM FOR A DIFFERENT SIZE, COLOR, OR STYLE, PLEASE FOLLOW THE RETURN PROCESS MENTIONED ABOVE.
• — ONCE THE RETURN IS RECEIVED AND APPROVED, WE WILL ISSUE A STORE CREDIT TO YOUR ACCOUNT, WHICH CAN BE USED TO PURCHASE THE DESIRED REPLACEMENT ITEM.

DAMAGED OR DEFECTIVE ITEMS

• — IF YOU RECEIVE A DAMAGED OR DEFECTIVE ITEM, PLEASE CONTACT OUR CUSTOMER SERVICE WITHIN 48 HOURS OF RECEIVING THE PRODUCT.
• — WE MAY REQUEST SUPPORTING EVIDENCE, SUCH AS PHOTOGRAPHS, TO REVIEW THE ISSUE.
• — UPON VERIFICATION, WE WILL PROVIDE A PREPAID RETURN LABEL AND OFFER A FULL REFUND OR EXCHANGE FOR THE DAMAGED OR DEFECTIVE ITEM.